Delivery FAQ

Q. How do I get my products after purchasing them online?

We offer 2 types of delivery/collection methods for orders from the Trustdeals Online:
1. Store Collection
2. Standard Delivery

When you review the order, you will see the corresponding delivery rates

Q. How do I change my delivery appointment?

If you would like to change your delivery appointment with a minimum of 3 working days’ notice, you could  call our hotline for support.

Q. How much do I have to pay for Deliver?

Delivery charges are calculated based on product weight & distance.

Q. Can I change my delivery address?

For any changes to your delivery address, kindly visit any of our stores 3 days before the scheduled delivery date.
For online delivery, kindly contact our customer care hotline latest 3 days before the scheduled delivery date.

Q. The scheduled time slot has passed but my order has yet to be delivered. What should I do?

Please note that only Negombo delivery information will be available from 9am to 6pm. This refers to deliveries made by our TrustDeails team.

For delivery performed by our suppliers, you will only be able to view delivery timing period but not able to view the exact vehicle location.

In the event that the delivery information is not available, you may call Our Hotline.

Q. Do you ship internationally?

Currently, we only deliver within Sri Lanka addresses.